Technical Issues and Solutions for a Pool Redox Probe: A Conversation with the Client

Client:
Hello

Technical Advisor:
Hello

Client:
I am contacting you because I ordered a Redox probe and it is not working.

Technical Advisor:
Can you perform this quick test: https://ph-redox-pool.com/gb/content/17-is-my-redox-probe-out-of-order

Client:
My device does not display the Redox value. Where can I read the mv value?

Technical Advisor:
Do you have any LEDs?

Client:
Actually, I have a set of LEDs that indicate whether I am above, below, or within the range for the disinfectant level + a button to adjust the level I want. However, since I started using the probe on Friday night, it has been continuously displaying "under ORP" even though I have set it to the minimum and my test strips show a chlorine concentration of almost 8ppm! The pool smells strongly of chlorine, it is overpowering. It's as if I haven't connected the probe to the control box...

Technical Advisor:
Can I call you back later?

Client:
Yes, of course. Should I give you my number?

Technical Advisor:
I see your name. Yes.

Client:
Mr. Magnouloux at 07 86 99 13 38. Thank you.

Technical Advisor:
Thank you.