Resolving Shipping Issues for Orders to Greece: A Customer Service Dialogue

Contact: Hello


Agent: Hello


Contact: I'm trying to place an order to Greece and but when it comes to picking a shipping courier, I choose ACS and then I can't move on unless I choose a pick-up point. Although when I open the list to make a selection, no options appear.


Contact: So I can't move on to complete unless I choose another courier which is with extra charge.


Agent: Let me have look, this afternoon, I will send you an email.


Contact: Hello????


Agent: Let me have look, this afternoon, I will send you an email.


Agent: Did you choose a pick-up point?


Contact: No, I cannot choose because no pick-up point shows on the list.


Agent: Ok, let me check, I will send you an email this afternoon.


Contact: You have my email?


Agent: Yes, I can see it.


Contact: Ok, I'll be waiting for your response.


Contact: Hello, I haven't heard back from you.


Agent: Hi, I sent you an email. I changed the set to Greece. Now you can order. Maybe it's in SPAM.


Contact: Thanks a lot.