2862 articles
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Efficient Customer Service: Resolving pH Probe Questions
Published : 2023-09-24 | Categories : Questions about RedOX probesA customer is requesting the dimensions of the pH probes. The technical advisor apologizes for the omission and provides the requested information.
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Customer Service and Delivery: Dialogue between Customer and Technical Advisor
Published : 2023-09-24 | Categories : Questions about RedOX probesThe customer is wondering about contact and delivery. The technical advisor directs them to the customer service website and mentions a delivery time of 5 to 7 days.
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Replacement of defective probes: Technical assistance and delivery times.
Published : 2023-09-24 | Categories : Questions about RedOX probesA customer is looking for probes for a triple link sorting. The current probes, purchased last year, are not working. Delivery within 4 business days.
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Practical Guide: How to Calibrate a pH Probe Effectively
Published : 2023-09-24 | Categories : Questions about RedOX probesTo recalibrate a pH probe, clean it, immerse it in a buffer solution, stabilize the reading, adjust the meter, and repeat with another solution.
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Calibration of pH probe before first use: Communication with customer service
Published : 2023-09-24 | Categories : Questions about RedOX probesThe client is asking if it is necessary to calibrate the pH probe that he ordered. The technician confirmed and provided a link.
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Customer: Hello, I need some advice regarding cable length for my project. Tech
Published : 2023-09-24 | Categories : Questions about RedOX probesCustomer asks about cable length, technician responds with 5m. Customer thanks.
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Technical Support: Availability and Information on Speedy Family-2 Microdos Redo
Published : 2023-09-24 | Categories : Questions about RedOX probesThe customer is requesting Redox Speedy Family-2 Microdos probes for the MP2 Speedy pump. The technical advisor confirms their availability and promises to call back the customer.
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Ordering and modifying pH probes for Switzerland: efficient customer service.
Published : 2023-09-24 | Categories : Questions about RedOX probesA customer ordered a pH probe for delivery to Switzerland. They later corrected their order for a different reference. Change has been made.