Operating issues with Aqualyse Digi PH: Dialogue between Customer and Technical Advisor

Client:
Hello. My aqualyse digi ph is not turning on. What is the problem please? Thank you for your help.

Technical Advisor:
Hello,
It's impossible to tell you remotely. Sorry.

Client:
Thank you.

Client:
Hello. My aqualyse digi ph is not turning on. What is the problem please? Thank you for your help.

Technical Advisor:
Hello,
It's impossible to tell you remotely. Sorry.

Client:
Thank you.