Modification of a customer order: a simplified and efficient process.

Client:
Hello, I made a mistake on my order number: LSRJOJKWP placed earlier. I ordered 2 winter solutions for pH redox probe ref PS-0622 instead of just 1. I would like to cancel my order and place it correctly. How should I proceed?

Technical Advisor:
Good evening.

Technical Advisor:
We will modify your order and refund you the difference. Is that okay for you?

Client:
That works for me, thank you for your response. Best regards.

Technical Advisor:
Noted, we will do that tomorrow morning.

Client:
Thank you and have a good evening.

Technical Advisor:
Have a good evening.