Misdelivered shipment: Customer service assists with address issues and tracking

Client:
Hello, I received a shipping confirmation. However, the address is incorrect. Is the delivery going to a Hermes Shop? Or is there a mistake because my last name is Hernes?

Technical Advisor:
Hello, your name?

Client:
Anke Hermes - I live at Otto-Dix-Str.32, 76437 Rastatt... we already wrote yesterday, it was about a defective pH probe.

Technical Advisor:
I will search and send you an email within a maximum of 1 hour.

Client:
Thank you very much!

Technical Advisor:
You're welcome.

Technical Advisor:
This is the link to track your order