Issues encountered with Aqua Rite Pro probes: Dialogue between customer and technical advisor.

Client:
Hello, I have received the order from 11/07/2023. Unfortunately, the probes are not suitable for the installed Aquarite Pro. I have the Aqua Rite Pro with the "Sense and Dispense" module. It should be the PH -1-3-1967 and ORP -1-3-2055 probes. Please keep me informed as soon as possible as I am currently experiencing a breakdown. On July 18, 2023, I sent photos of the Aquarite installation via SMS to 0680012753 as I am unable to send them via email due to computer problems. I look forward to your response.

Technical Advisor:
Hello Pierre PETIT, we have received your message and we are sorry to hear that you are experiencing issues with the probes of your Aqua Rite Pro. We will check the reference of the probes you have indicated and we will keep you informed as soon as possible. We have also received your photos via SMS and we are studying them to better understand the problem. Thank you for your patience and we apologize for the inconvenience.