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Hello

I bought a pH probe on your site. It's bigger than my old one. I saw that there was no problem but when I restarted the pump, the probe was ejected. What did I do wrong?
Thank you in advance for your answer

Hello ,

Perhaps in the way of mounting it. https://ph-redox-pool.com/gb/content/12-compatibility-of-long-probes-and-short-probes

I think you have a type 1 mount

isn't it?

Yes that's it

Ok, do you still have the black screw caps?

Yes but after several attempts unfortunately I believe that the thread is now worn

Did you receive the 2 spacers and the seals, and also our cap?

Yes but I don't see how to use your cap

Like this

It does not like is that normal?

Yes, you only push it

while turning

ok i will try again

Say what it gives

OK

Thanks

You are welcome, do not hesitate to contact us! have a good day

Another failure. As soon as the filtration starts again the probe is ejected

Ouch! You are under extremely strong pressure! for a moment, I had a client who had this problem! he put on a necklace. I describe to you what he does

How's a necklace?

The problem is that it is not the cork that jumps but only the probe that ejects from the cork

Even if the two struts and the two seals are positioned? normally the crushing of the seals blocks the probes, which is the principle of probe holders. And your original black caps don't screw on either?

When you position the probe with the spacers and seals you have something like this?