Efficient Customer Service: Order Tracking and Technical Support in Action

Client:
Hello. I would like to have an update on my order.

Technical Advisor:
Hello, one moment please.
https://www.laposte.fr/outils/suivre-vos-envois?code=6A26262278834
Delivery today.

Client:
Thank you for the information.

Technical Advisor:
You're welcome, feel free to contact us again! Have a great day.

Client:
Hello. I just calibrated the probe. I have 100 for pH 7 and only 50 for pH 4. Is this normal?
The solutions are new.

Technical Advisor:
Hello, can you perform this quick test
https://ph-redox-pool.com/gb/content/16-ma-sonde-ph-est-elle-hors-service-
If the probe passes this test, then it's fine.