Delivery Delay: When an Order remains Stuck in Prague

Client:
Hello, I don't understand why my order from 30/07 is still in Prague since 31/07 and why it hasn't moved. Please provide me with some information.

Technical Advisor:
I understand your concern. There can be several reasons why your order is still in Prague. There might be delays due to logistical issues or customs problems. I will check this for you. Could you please provide me with your order number?

Client:
Of course, here is my order number: 123456789.

Technical Advisor:
Thank you for this information. I will check it immediately and get back to you with an update as soon as possible.