Customer Support Interaction: Discussing Replacement Sensors for Pool Pro50 Model

Client:
Hi, are you there?

Conseiller Technique:
Yes

Client:
Can I ask about replacement sensors for H035-BSV01 and R035-BSV01 ?

Conseiller Technique:
Of course

Client:
Do you need to use those exact part numbers, or can you replace with another part number?

Conseiller Technique:
You can replace in certain cases

Client:
OK, this is for a BS Pool Pro50 model.
Which sensors can we use?

Conseiller Technique:
There is a pH and redox sensor? Correct?

Client:
Yes

Conseiller Technique:
Just a second
Bs pool is like bsv
https://ph-redox-pool.com/gb/bs-pool/468-ph-probe-for-evobasic.html
https://ph-redox-pool.com/gb/bs-pool/549-orp-probe-for-evobasic.html
Those 2 parts will replace your probes

Client:

Do they also come with washer and also the "black plastic ring" for mounting?

Conseiller Technique:
No , you will have to use the one you have now

Client:
Do you have replacement? I lost one 🙁

Conseiller Technique:
Can you take a picture how it is installed on the tube ?

Client:

Here you can see in the background