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Contact: Hello
Contact: The new pH probe is not working
Agent: Hello
Agent: What seems to be the problem?
Contact: I received a new probe from you - see my orders
Contact: This one is not working
Agent: Is the probe not measuring?
Contact: I tested the pH probe with water and vinegar, it shows no reaction.
Contact: Exactly, it's not measuring
Agent: Okay, it's a defective probe. I will send you a new one tomorrow.
Agent: Unfortunately, this sometimes happens
Contact: Okay, please do it urgently - as soon as I receive the new probe, I will send you the defective one
Contact: Can you please confirm this by email?
Contact: And if possible, express delivery?
Agent: It's done, it will be shipped tomorrow
Agent: 2-3 days
Contact: Okay, great, thank you very much
Contact: Do you need the old probe?
Agent: No
Contact: Okay, thank you
Agent: Sorry! Have a nice evening
Contact: One more question, and this is the probe for the Aqualux Mixy SP dosing device
Contact: And is there a probe with a shorter cable?
Agent: No, we only have 5m cables. Just coil the cable if it's too long
Contact: Okay
Agent: 👍
Contact: Hello
Contact: Has the probe been shipped already? If yes, is there a tracking number?
Agent: Hello, at 2:30 PM
Contact: Perfect - thank you
Agent: 👍