Customer Service Guide: Return Process and Technical Support at PH-Redox-Pool

Client:
What's wrong with my order? Can I return it?
...under what conditions?

Technical Advisor:
Hello
Yes, write me an email, I'll reply tomorrow

Client:
What's the email address?

Technical Advisor:
ph-redox-pool@ph-redox-pool.com

Client:
I'm about to place an order
pH RedOx Probe Support 1/2
Reference PS-1637Brand Sonde pH redOx
If I find any issues, can I return it? under what conditions?
Thank you and regards.
Rafael

Client:
I have sent you the email

Technical Advisor:
Yes, https://ph-redox-pool.com/gb/content/15-compatible-or-refunded

Client:
Sorry, the order is for
pH Probe for AQR FLO ADVANCE 22 pH Probe for AQR FLO ADVANCE 22
pH Probe for AQR FLO ADVANCE 22
Reference PH-1-3-1966Brand Sonde pH redOx