Customer Service Experience: Quick and Easy Return of a Redox Probe

Contact:
Hello, I accidentally ordered a (second) Redox probe. How can I return it? Unfortunately, I can't recover my account password as I didn't receive a link for "Forgot password". Thank you, Harald Fuhs, email@email.com

Agent:
Hello

Agent:
One moment, I am registering your complaint

Agent:
Done, you just need to return the probe to us: Ivana Gottvaldova - Dobrovodská 32/21, 37006 České Budějovice, Czech Republic. Once we receive the probe, we will refund the amount to you

Contact:
Wow. Thank you very much for the quick and uncomplicated solution!

Agent:
You're welcome, have a nice day!