Customer Service: Delivery options and costs for orders from Italy

Client:
Do I have to pick up the goods myself, or is there delivery? I am in Italy, in Roccatederighi

Technical Advisor:
Hello. You are in Switzerland, it will be delivered to your home

Client:
Wait. Have you already ordered?

Technical Advisor:
Yes. You can choose

Client:
I want delivery

Technical Advisor:
Choose HD (home delivery) when selecting the carrier

Client:
Thank you

Technical Advisor:
You're welcome. Unfortunately, I can't proceed. I can't find the carrier selection option (to write: HD)

Client:
Wait. Can you see it?

Technical Advisor:
Yes, it costs € 11.00. In Italy, home delivery is chargeable. in the relay point

Client:
Thank you

Technical Advisor:
You're welcome