Customer Inquiry and Technical Assistance: Watersense Probe Compatibility Issue

Client:
Hello, is this probe compatible with watersense? Because the connector in the image doesn't look like the watersense model probe... Thank you

Technical Advisor:
Good evening, can you send us a photo of your probe? I will check.

Client:
Here is the photo of my probe: https://files.smartsuppcdn.com/files/accounts/409828/uploads/MAtRmkJxe_thumb400.jpg

Client:
It's a redox probe (not pH).. Thank you

Technical Advisor:
Did you receive my email? I will send you another email with the suitable redox probe.

Client:
Thank you, I received it.

Technical Advisor:
Great