Consultation on the selection and return of probes for Innowater PH/RX devices.

Customer:
Hello, which probe fits my article. Innowater PH/RX Serial Number: PHRX1141/0223

Technical Advisor:
Hello

Technical Advisor:
For PH: https://ph-redox-pool.com/gb/innowater/2992-ph-probes-for-innowater-ph-rx.html

For RX: https://ph-redox-pool.com/gb/innowater/2993-orp-probes--for-innowater-ph-rx.html

Customer:
I'm not sure if the probe is not okay or the device itself. If I install the new PH probe from you and find out that it's not the probe but the device that is not working properly, can I return the probe to you and get a refund?

Technical Advisor:
Yes, of course. Give me your name. I will send you an email

Customer:
email@email.com

Technical Advisor:
I can't find your order with this email. Can you give me your name?

Customer:
I haven't ordered anything yet, I will do that later.

Customer:
Thank you for the advice.

Technical Advisor:
Okay, I'm sorry for not understanding. Yes, you can return the probes to us.