Calibration issues with new probe: Technical support and solution approaches.

Customer:
Good morning..while calibrating with buffer solution 650, the display only shows 610? (New probe purchased)
Regards, Gerhard Cesnik

Technical Advisor:
Good morning, Mr. Cesnik. It seems that there is an issue with calibrating your new probe. Could you please check if the buffer solution is correct and if the probe was properly immersed in the solution? Here is a link to our technical guide: www.technicalguide.com. Please follow the instructions and let us know if the problem persists.

Customer:
Thank you for your prompt response. I have followed the instructions, but the problem still persists. Is there anything else I could try?

Technical Advisor:
I'm sorry to hear that the problem still persists. In this case, I recommend contacting our customer service department directly. You can do this by sending an email to customerservice@ourcompany.com or calling us at the following number: +1234567890. Please include the model number of the probe and a detailed description of the problem in your message.