Calibration and Product Matching Issues: Warranty and Replacement of Redox Probes

Client:
Hello, I received a redox probe and while calibrating the probe before installation, the values indicate 11 then 999 then 11 then 998. Is there a warranty on the probe? Because it is defective. I want to clarify that the 475 solution is new.
Ransinangue Benoît:
It's true that I was surprised by the packaging. After that, the model sent does not match the photo when ordering, but the terminals fit well and the diameter is the same. It's just shorter and the cap is a different color. I haven't tried it yet, but the size difference doesn't bother me as mine was protruding by 8cm.

On the right is the original one as on the website, on the left is the one I received. Thank you very much. Thank you too.

Technical Advisor:
Hello, yes, of course. It's a probe that didn't withstand the transport. We will replace it for you. Please give me your name.
Tomorrow, I will send you a new probe. Unfortunately, this sometimes happens. The length is not a problem. In this case, it's the glass that didn't hold up. Are you having any issues with the installation? I will check your order, I can also send you a longer probe. I will send you a long probe. But the length is not the cause of the problem. Have a good evening.