Appropriate probes for Innowater PH/RX: customer advice and return options.

Client:
Hello, which probe fits my item. Innowater PH/RX Serial Number: PHRX1141/0223

Technical Advisor:
Hello

Technical Advisor:
For PH: https://ph-redox-pool.com/gb/innowater/2992-ph-probes-for-innowater-ph-rx.html
For RX: https://ph-redox-pool.com/gb/innowater/2993-orp-probes--for-innowater-ph-rx.html

Client:
I'm not sure if the probe is not working properly or if it's the device itself. If I install the new PH probe from you and find out that it's not the probe but the device that is not working properly, can I return the probe to you and get a refund?

Technical Advisor:
You're welcome. Feel free to contact us again! Have a nice day

Technical Advisor:
Yes, of course. Give me your name. I will send you an email

Client:
email@email.com

Technical Advisor:
I cannot find your order with this email. Can you give me your name?

Client:
I haven't placed an order yet, I will do that later.

Client:
Thank you for the advice.

Technical Advisor:
Okay, sorry for not understanding. Yes, you can return the probes to us.