Technical Assistance: Finding the Compatible Probe for an O Clair Ph First Regulator

Client:

Hello, I have a Ph First clear regulator. Do you have a compatible probe? Thank you.

Technical Advisor:

Hello. One moment please. Here is a compatible probe.

Client:

I would need a diameter of 13mm.

Technical Advisor:

Our probes have a diameter of 12mm, that's the standard. Is your current probe in a cable gland?

Client:

Yes, it's in a cable gland.

Technical Advisor:

Then it's fine, the cable gland will tighten at 12mm.

Client:

I tried, it's leaking drop by drop.

Technical Advisor:

Send me a photo of your cable gland, if I have suitable ones, I will add it for you.

Client:

Do you have any compatible ones?