Solution to calcium probe calibration issues: a dialogue with the technician

Client:
Hello

Technical Advisor:
Good morning, how can I assist you today?

Client:
My calcium probe does not read 470 mV with the calibration solution (it reads around 380 or so)

Technical Advisor:
I understand, it seems there is an issue with the calibration of your calcium probe. Have you tried recalibrating the probe?

Client:
I have purchased a new calibration liquid but the probe is not calibrating.

Technical Advisor:
I apologize for the issues you are experiencing. It could be a problem with the probe itself. May I suggest you check our technical support website for further assistance?