Responsive Customer Service: Quick Replacement of a Faulty Redox Probe for Maestro

Hello there,

Hello

I bought a redox probe for maestro in April. For the past two days, the redox value has been almost zero (while the usual target is 770mV).

I performed a calibration with the two appropriate solutions. The system is well calibrated, so I conclude that the probe is working.

I'm seeking your advice on the cause of such a low value.

It's a faulty probe. If you bought it from us, we will replace it for you.

Your name please

JEAN-PIERRE

What I don't understand is that both calibration tests are successful... How do you explain that?

Yes, that's possible because if you calibrate a faulty probe, it misleads the device

Your last name?

It's JEAN-PIERRE, the order number was EHXBOIPZQ

OK! One moment

We will ship it to you tomorrow. Sorry, but this sometimes happens

Thank you for your responsiveness! I would like to remind you that the probe had a longer cable length.

What length?

Let me go and measure

Okay

50cm please

Okay, I'll take care of that

Thank you!

Do you have the address for Saint Médard?

Is it the address from the first order?

Yes

Alright then