Published : 2023-09-25

Resolving Delayed Delivery: A Case Study on Customer Service in Online Shopping

- Categories : Questions about RedOX probes

Client:
I ordered a pH meter on 15th May with reference OOMOSFDCX. It is not delivered yet. Why not?

Technical Advisor:
I am in office, I will send you an email in 30 minutes.

Technical Advisor:
Thanks.

Technical Advisor:
Are you here?

Client:
Yes. So I have to wait a bit longer?

Technical Advisor:
We will ship a new package tomorrow.

Client:
Thank you. I'll wait for it.

Technical Advisor:
Sorry about that!

Client:
I still don't have received the order. Please tell me when it will arrive?

Technical Advisor:
Hello, let me have a look.

Technical Advisor:
We sent you a new one! They have lost it.

Client:
#ERROR!

Technical Advisor:
It was sent on Friday so next Thursday.

Technical Advisor:
Mariëtte Nooijens
Het blesje
Zundertseweg
54
4876 NL Etten-Leur
Address is OK?

Client:
Yes.

Client:
The package has still not arrived yet. Please let me know when I can expect it.