Quick replacement of a faulty redox probe in a swimming pool: efficient customer service.

Client:
Hello, I bought and replaced the redox probe for our pool at the end of July last year, and apparently it may be defective because it constantly displays variations.

Technical Advisor:
Hello,
By how much does the value vary?

Client:
What should I do when I immerse it in the calibration solution 650? It rises very quickly and stops at 600.
Between 600 and 200.

Technical Advisor:
The probe has become unstable, which is not normal. Have you performed a shock treatment with chlorine?

Client:
No, our pool is saltwater. We just added salt and adjusted the pH when we started it up.

Technical Advisor:
Okay, we will ship you a new probe tomorrow.
This sometimes happens!

Client:
Here is the reference for the order PSMGIDOIW dated 28/07/2022.

Technical Advisor:
I see, it's noted.

Client:
Thank you in advance.

Technical Advisor:
Have a great day!

Client:
Do you have the delivery address?

Technical Advisor:
Yes, I found your order.

Client:
Thank you. Will I receive the new probe quickly?
It's for after-sales service.

Technical Advisor:
Friday/Saturday.