Package returned to sender: address errors and possible solutions.

Client:
Hello, I was supposed to receive a package under the name Kelly Cathy, at Fort Mahon Street 36, 7301 Hornu, with order number 3SDOKC1582908. However, I received an email from Post NL stating that my package has been returned to the sender due to an incorrect address. However, my address is correct. Is it possible to resend it to me or refund me? Thank you.

Technical Advisor:
Hello, one moment please.

Technical Advisor:
I cannot find the order number.