Order for Ph Probe for Sterilor Duo: Payment Failure and Transmission Issues

Client:
Hello
I have a doubt about the successful transmission of my order for a pH probe for Sterilor Duo with a set of calibration and winterization solutions.
Can you please confirm its receipt on your end?
Thank you in advance
Pierre

Technical Advisor:
Hello

Technical Advisor:
We do not have your order. Let me check the payment status for a moment.

Technical Advisor:
The payment has failed!