Internet Connection Troubleshooting: A Dialogue between Customer and Technical Advisor

Hello, I have a problem with my device.

Good morning, could you describe the problem?

Of course, it seems that I can't access the internet.

Have you tried restarting your device?

Yes, but it's still not working.

It could be a problem with your Internet service provider. Here is a link to their website: www.provider.com

Thank you, I will check it out.

You're welcome, if you have any more problems, feel free to contact us.