Interactive Exchange: Technical Advice for Equipment Compatibility with PH Perfect

Client:
Hello, is my equipment compatible with a pH perfect? Do you have my question?

Technical Advisor:
Hello, yes. For the pH perfect, there are 2 versions. Could you send me a photo of your current probe without removing it for verification?

Client:
Hello, you asked me for a photo but that is not possible.

Technical Advisor:
Hello, can you tell me the approximate age of your device?

Client:
Yes, I acquired it in 2021.

Technical Advisor:
Okay, then it's the new probe. One moment, I'll send you the link. https://ph-redox-pool.com/gb/zodiac/3010-ph-probes-for-ph-perfect-v2.html

Client:
Thank you, but I don't think so, I am more on the previous model.

Technical Advisor:
Do you have a gland or does the probe screw in?

Client:
I have a screw-in probe.

Technical Advisor:
So it is this one, because the old one doesn't have threading. Sorry, I was on another call.

Client:
Thank you, it's the blue one at 95 Euros that fits, so I will order it. Thank you.

Technical Advisor:
Thank you, have a good evening.