Interaction between client and technician: Resolution of shipment delays.

Client:
Contact, The order ref. RUWCDNYMM was sent on 13/07/23 but I haven't received it yet.

Technical Advisor:
I understand your concern. I am reviewing the details of your order. Please wait a moment.

Client:
Of course, I am waiting.

Technical Advisor:
Thank you for your patience. It seems there was a delay in the shipment of your order. We are working on resolving it as soon as possible.

Client:
I appreciate your help. Please keep me updated.

Technical Advisor:
Of course, we will keep you informed. Thank you for your understanding.