Effective Customer Service: Resolving Email Errors and Order Confirmations

Client:
My order DXLTIPXXC: I sent you a wrong email address! The right one is: email@email.com. Sorry.

Technical Advisor:
Hi, I will correct the email address.

Client:
Thank you very much and have a good day.

Technical Advisor:
Have a good day.

Client:
You haven’t confirmed my order yet, are there any problems?

Technical Advisor:
It was shipped yesterday.

Client:
Thank you very much.