Customer Service in Test: Dealing with a Faulty pH Probe

Contact: Hello
The new pH probe is not working

Advisor: Hello
What's wrong?

Contact: I received a new probe from you - see my orders
This one is not working

Advisor: The probe is not measuring?

Contact: I tested the pH probe with water and vinegar, no reaction.
Exactly, it is not measuring

Advisor: Okay, it is a defective probe. I will send you a new probe tomorrow.
Unfortunately, it happens sometimes

Contact: Okay, please urgently - as soon as I receive the new probe, I will send you the defective one
Can you please confirm this by email
And if possible, express delivery?

Advisor: It's done, it will be shipped tomorrow
2-3 days

Contact: Okay, great, thank you very much
Do you need the old probe?

Advisor: No

Contact: Okay, thank you
One more question, is the probe for the dosing device aqualux mixy sp?
And is there a probe with a shorter cable?

Advisor: No, we only have 5m cables. Just keep the cable rolled up

Contact: Hello
Has the probe been shipped already? If yes, is there a tracking number?

Advisor: Hello at 2:30 PM

Contact: Perfect - thank you

Advisor: 👍