Customer service in focus: Successfully resolved delivery delays and tracking information.

Client:
I am urgently waiting for the probe - I have not received any delivery yet and no tracking information either.

Technical Advisor:
I understand your concern and apologize for the inconvenience. Let me check that for you.

Technical Advisor:
I have found the information about your order. Your probe has been shipped and here are the tracking details: http://trackinginfo.com

Client:
Thank you for your help.

Technical Advisor:
It's my pleasure to assist you. If you have any further questions, please do not hesitate to contact us.