Customer-Advisor Exchange: Troubleshooting and Ordering Redox Probes

Client: Hello,

Technical Advisor: Hello

Client: What is the calibration solution to buy for your redox probe Reference ORP-1-3-0444?

Technical Advisor: It depends on your device, but from memory it's 465 mV. It's noted in the manual.

Client: Ok, that's what I'm using. Thank you

Technical Advisor: 👍

Client: Hello, I can't order: "This page does not exist" when clicking on Order. Any issue?

Technical Advisor: Hello, let me check. Listen, I'm not sure. We will do it manually. Do you want to pay by card?

Client: Yes

Technical Advisor: Ok, I see that your cart is €176, is that correct?

Client: Uh no, I only need one probe, not 2!

Technical Advisor: 1 probe then

Client: Yes

Technical Advisor: 88

Client: Yes

Technical Advisor: I will send you an email within 5 minutes max, you can pay by card and then I will manually validate your order

Client: Ok

Technical Advisor: Sorry!

Client: No problem

Client: Ordering is possible again!

Technical Advisor: A miracle of technology!

Client: Yes