Guidance on Calibrating a Newly Purchased pH Probe: A Customer Support Interaction

Client:
Hello, I just received the pH probe that I ordered last week. I wanted to know if the probe needs to be calibrated or if it is already calibrated and ready to be replaced with the faulty one.

Technical Advisor:
Hello. It needs to be calibrated.

Client:
Okay, are there any instructions in the package?

Technical Advisor:
No, you need to use the manual for your dispenser.

Client:
Alright, then I'll see if I can do it. Thank you very much. So, first I need to attach the probe to the zodiac and then calibrate it from the zodiac.

Technical Advisor:
YES.

Client:
Okay, thank you. I'll look for the manual. I hope I can do it. 😂

Technical Advisor:
Good luck! 👍

Client:
I'm sorry again, but in the instructions it says that it needs to be calibrated with a solution kit. Where can I get that?

Technical Advisor:
What solution do you need?

Client:
I don't know. I saw this video that explains how to calibrate the probe and it mentions a solution kit https://fb.watch/lsV8l3yGtu/

Technical Advisor:
You can get it from https://ph-redox-pool.com/gb/soluzione-di-calibrazione-del-tampone-per-piscina/1640-kit-di-calibrazione-ph4-ph7.html and use water.

Technical Advisor:
You're welcome! Let me know if you need any further assistance.