Resolving Compatibility Issues: A Dialogue Between Client and Technical Advisor

Client:
Hello

Technical Advisor:
Hello

Client:
The probe sent is not compatible with my installation. How can I return it and get a refund, please?

Technical Advisor:
What seems to be the issue?

Client:
I need a threaded connection for my probe.

Technical Advisor:
Ok, let me check your order and I will send you a proposal in case we don't have a solution. There's no problem with the refund. Tomorrow morning at the latest.

Client:

Here's a photo of my probe and the received probe.

Technical Advisor:
We have a solution! We will propose a solution to you! I will write to you as soon as possible.

Client:

Great. Thank you.

Technical Advisor:
For the connector, it's fine, they are BNC. Wait, do you want us to remove the female part of your old probe for you?