Customer: Hello, I recently purchased a probe and it seems to be missing a cable. Can you help me resolve this issue? Advisor: Of course, I'd be happy to assist you. I apologize for any inconvenience caused by the missing cable. Let's work together to fi

Client:
Hello, I bought a probe, but it was delivered without its connecting cable. What should I do?

Technical advisor:
Hello. Let me check your order.

Client:
Ref PH-1-3-3066

Technical advisor:
For this one, it's normal. Can you take a photo of the old probe for me? And also the connector(s).

Client:
Unfortunately, I don't have a photo. It's for a customer who has a dinotec installation, and I don't remember seeing a detachable connector on the old probe. Do you have the cable referenced in your catalog?

Technical advisor:
https://sonde-ph-redox-piscine.fr/koaxialkabel-f%C3%BCr-die-ph-oder-redox-sonde/3219-sn6-bnc-adapterkabel-f%C3%BCr-ph-und-redox-sonden-2m.html
For the probe, it's a red connector. Can I call you?

Client:
Yes, of course. xxxxxxxxx