Customer Inquiry: Delayed Delivery and Lack of Communication from BRT Courier

Client:
Good evening, I have not yet received either my order or any contact from the BRT courier with the pickup, can you check? Thank you.

Client:
Order WEJWNMYZO Biselli Daniele

Client:
Bartolini Courier

Client:
Good morning

Technical Advisor:
Good morning

Client:
My order has not arrived yet, not even a tracking from the Bartolini courier

Technical Advisor:
I will send you an email within a maximum of 2 hours

Client:
Thank you