Exchange and error resolution on a Redox probe command for Zodiac.

Client:
Hello, I ordered a redox probe (for Zodiac) but after installation, this probe is not working. I am unable to calibrate the probe. What is the return procedure?

Technical Advisor:
What's happening? We will exchange it for you! But could you please perform this quick test to verify that it is indeed the issue: https://ph-redox-pool.com/gb/content/17-is-my-redox-probe-out-of-order Just give me the results. Thank you.

Client:
Okay, I'll do it right away. The first measurement is 0. The second one is also 0.

Technical Advisor:
That's not good, the probe has an issue. We will replace it for you. Just a moment, let me record it. It's done, tomorrow we will send you a new redox probe. I see your name, so I found your order!

Client:
Great, thank you. Have a nice day. No worries, these things can happen.

Technical Advisor:
Sorry for the inconvenience! Have a great day. 👍

Client:
Hello, I received the probe but you sent me the pH probe instead of the chlorine probe which is defective. The one I received is blue while the chlorine probe is supposed to be yellow.

Technical Advisor:
Yes, that's a mistake! I will check it tomorrow and send you a redox probe. Sorry about that! But did you order two probes? You should have one blue (pH) and one yellow (redox).