Technical Support: Order Tracking and Tips for Calibrating a Probe

Client:
Hello, I'm reaching out to you because I still haven't received my probe and the package doesn't seem to be moving. Order number OYVZNOXGD. Thank you.

Technical Advisor:
Hello, I will send you an email within 1 hour maximum.

Client:
Thank you.

Client:
Good evening, sorry to bother you at this hour.

Technical Advisor:
No problem.

Client:
Should I put the new probe in a glass of water before calibrating it or can I calibrate it right away?

Technical Advisor:
You can calibrate it directly.

Client:
Sorry, I'm having trouble with my connection. Thank you.

Technical Advisor:
No problem, we understand!

Technical Advisor:
Have a good evening.

Client:
Thank you, you too, have a great weekend.

Client:
Oops, I see that it says to use a new pH solution, but mine is not new. Will that be a problem?

Technical Advisor:
No. Is your solution in a bottle?

Client:

Technical Advisor:
Just rinse the probes before dipping them in the solution.

Client:
Small plastic bottle.

Technical Advisor:
That's fine.

Client:
Thank you very much, have a good evening.

Technical Advisor:
👍

Client:
It works perfectly. Just that I'm at 7.10 and 4.10 instead of exactly 7, but it must be due to my regulator. Thank you.