Troubleshooting pH Imbalance in Epool Series Peristaltic Pump: A Technical Advisor's Guide

Client:

Buona sera, ho acquistato una pompa peristaltica della serie epool ph 3 mesi fa. Da quando l'ho installata per la prima volta, il valore del pH è sempre stato 6.8 e non cambia mai. Sembra che l'elettrodo non legga il valore. Perché quando uso uno strumento esterno, il valore del pH è più alto e al momento devo correggere il valore manualmente.

Technical Advisor:

Good evening, I understand your concern about the pH value not changing. The electrode might not be reading the value correctly. It could be due to a number of reasons such as the electrode being dirty or damaged. I would suggest you to clean the electrode and recalibrate the pump. If the problem persists, please contact us again and we will provide further assistance.

Client:

Thank you for your prompt response. I will clean the electrode and recalibrate the pump as you suggested. I will contact you again if the problem persists.

Technical Advisor:

You're welcome. Please do not hesitate to contact us if you need further assistance. We are here to help you.