Wrong delivery: pH probe instead of redox probe - A dialogue between customer and technical advisor.

Client:
Good morning, you sent me a pH probe (blue) instead of a Redox probe (red). My order number is TJLSAKEDJ - Invoice RE008244. I need a Redox probe. Regards, Rudolf Altmann

Technical Advisor:
Hello

Technical Advisor:
One moment

Technical Advisor:
You ordered the pH probe for Hydrolife. It is a pH probe, so it is blue.

Technical Advisor:
Following our email discussion:
You ordered the pH probe for Hydrolife. It is a pH probe, so it is blue.
Can you send us a photo of your current probe? We can offer you the Redox probe.