Interactive exchange: Technical issue with a redox probe - Dialogue between client and advisor

Client:

Hello

Technical Advisor:

Hello

Client:

I am contacting you again after receiving a second redox probe: same problem (although I managed to get it to react a little), I'm pulling my hair out: there might be something I'm doing wrong...?

Technical Advisor:

Can you please give me your name?

Client:

Magnouloux Jean-Christophe

Technical Advisor:

May I call you?

Client:

Yes

Client:

Hello