Customer-Advisor Exchange: Choice and Guarantee of Redox Probe for Sterilor Duo System

Client:
Hello

Technical Advisor:
Hello

Client:
I may need to replace the Redox probe of a Sterilor Duo system - Steredox: Could you inform me if this is the correct model: RedOX Probe for compatible kaq2435b and if you deliver to Belgium?

Technical Advisor:
The probe https://ph-redox-pool.com/gb/sterilor/2951-sonde-redox-pour-compatible-kaq2435b.html
We deliver to Belgium.

Client:
So it's the one I found on the website. I will calibrate it, and if it doesn't succeed, I will replace it.

Technical Advisor:
Alternatively, you can test your probe like this
https://ph-redox-pool.com/gb/content/17-ma-sonde-redox-est-elle-hors-service-

Client:
Thank you. Is there a warranty?

Technical Advisor:
Yes, 1 year. 83% exceed three years.

Client:
Thank you for the information. Best regards.

Technical Advisor:
Have a good evening.